Order before 5PM EST for same day dispatch Mon-Fri.

FAQ's

frequently asked questions
           CAN I RETURN OR EXCHANGE AN ITEM?

                  If for any reason you are not completely satisfied with your GLG purchase, simply return the unused portion and we will remit your account for the full amount of the purchase or exchange for another item. If you                   wish to return or exchange an item purchased through Goldenlushextensions.com, please contact directly to GLE store.

           WHAT FORMS OF PAYMENT CAN I USE?

For online orders shipped within Canada and United States, the following Credit Cards are accepted: American Express, MasterCard and Visa through PayPal. 

Don't have a PayPal account? 

Please select "PayPal" as your payment option to get to the final page. Once selected, it will take you to the final page to log into a PayPal account. Please notice an option listed below the "Log in" where it will says "Don’t have a PayPal account or Use credit card as payment" underneath the LOG IN.  Please click on it for more payment options. For faster Checkout, please contact us directly to make payment through the phone.


DO YOU SHIP INTERNATIONALLY?


Golden Lush Glitz is unable to accept orders to be shipped to destinations outside of Canada and United States at the moment. We apologize for any inconvenience. Please contact directly to the store by phone or via email. 


HOW DO I CHANGE OR CANCEL MY ORDER?


Contact us within one hour of placing your order via our toll-free number, 1.866.787.5103, and we will do our best to accommodate your request.


I RECEIVED THE WRONG PRODUCT, CAN I RETURN IT?


If your online order is not as expected, contact us at 1.866.787.5103 for assistance.


MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?


If you received damaged merchandise, please retain the box, packaging and all contents, and contact us as soon as possible at 1-866-787-5103 for assistance.


WHY IS MY FAVORITE PRODUCT DISCONTINUED? CAN I STILL PURCHASE IT?


Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Contact us directly and someone will be happy to help find you a new favorite.


For assistance in locating a discontinued product for purchase, please contact 1-866-787-5103 during our business hours between 9AM–6PM Monday–Friday, and a member of ours will be happy to assist you.